Dunking Donuts ... err, Without the Donuts

An earlier post mentioned the great service attitude of the ladies at A&W at the overhead rest stop off Melaka.

This is in stark contrast to the Dunking Donuts outlet at the Sungei Buloh overhead rest stop. I drove there one morning about 8.15 am to grab a couple of donuts and a cup of coffee.

The counters looked empty and no donust were on display. On enquiring, the staff in a matter-of-factly tone of voice explained that donuts only arrived at the outlet at 9am.

I thought this was just a one-off, but on further enquiries why there was a delay that day, the staff responded, again with a matter-of-fact tone, that this was the norm - that donuts arrived at the outlet at 9am. Would I care for a sandwich, which apparently was what customers preferred in the morning?

Huh? Errr, isn't donuts your main product and raison d'etre? Gee, the master franchisor of Dunkin' Donuts must turn in his metaphoric grave at the petulance of this outlet.